The Istay Team is at your complete disposal before and during your stay at the apartment. Please feel free to contact us for information prior to your arrival and to make the best arrangements for the check in that is done in person.

Comfortable and spacious apartment in a strategic location near Santa Maria Novella station, on the third floor of an elegant historic building with a small elevator. The apartment is located in a residential area of the historic center, near the Fortezza da Basso, a short walk from the tramway stop. It can accommodate up to eight people, ideal for groups of friends, families and colleagues. It consists of a large and bright living room with dining table, a fully equipped kitchen, a small balcony, two bathrooms with shower, and four cozy and spacious double bedrooms. Wifi connection and washing machine available to guests. All double beds, upon request, can be divided into single beds. One set of towels and bed linen available to each guest. Air conditioning in the bedrooms. In a lively and central neighborhood; you can easily walk to the city's main attractions. The apartment is located in a restricted traffic zone. You can park in a private garage nearby and walk to the apartment. --------------------- Service limitation: The permitted temperature values in our flat are 19° C (+ 2° C tolerance) up to a maximum of 21° C. According to the Decree No. 383 of 6/10/2022 of the Ministry of Ecological Transition, for the winter season, the period of switching on the systems for the City of Florence is allowed from 8 November to 7 April, for a maximum of 11 hours per day. Pay attention to your house keys. In case of loss or non-delivery of keys, a fee of 50 Euro will be charged for the replacement of the lock for security reasons. For urgent work caused by the guest outside office hours (10 p.m. to 8 a.m.) a payment of EUR 100 will be charged.

BY BOOKING MY APARTMENT, YOU ARE ACCEPTING THE FOLLOWING RULES: - In accordance with current anti-terrorism legislation, during check-in we will ask you for your ID or passport to be registered with the Department of Public Safety. If you do not have the documents or lack the required information by law we will not be able to check you in. - Check-in time is from 2pm to 8pm. Late check-in, if previously agreed, is possible at a cost as indicated in our conditions. - Check-out time is by 11:00 am; - Other possible guests have to be previously agreed with our staff; - Parties are not allowed; - Pets are allowed upon request. A supplement of twenty euros per stay will be charged; - Crib and high chair available upon request, at a cost of twenty euros per stay; - Please be quiet after 11 pm and avoid to slam the doors; - Smoking is NOT allowed inside the apartment; - If anything breaks, please let us know. We will come to check it; - Take care of your keys. In case of unreturned and or lost apartment keys, you will be charged for the replacement of the lock for safety reasons; - For urgent interventions caused by guests out of office hours (From 22:00 to 08:00) a payment of will be required; - Tourists are required to pay the city tax of four euro per person per night (except minors under 12 and guests residents in Florence); - The apartment is located in a limited traffic zone (ZTL). You must park in a private garage nearby and walk to the apartment. Feel free to contact us for additional info.